SponsoredTrip Refund and Cancellation Policy
Last updated: 30 October 2026
This policy applies to payments made to SponsoredTrip Private Limited (CIN: U79110UP2025PTC222726), N4-601, 6th Floor, Eros Sampoornam, I. A. Surajpur, Gautam Budh Nagar, Noida, Uttar Pradesh 201306, India, through the SponsoredTrip apps or the website https://sponsoredtrip.app. It forms part of our Terms of Use.
1. Free features
Downloading the app, browsing trips, sending trip enquiries and taking part in travel challenges cost nothing. No refund applies.
2. Trips booked with travel partners
SponsoredTrip does not sell, book or take payment for trips. When you book a trip, you pay the travel partner directly, and the travel partner's own cancellation and refund terms apply. Ask the travel partner for those terms before you pay.
If a travel partner listed on SponsoredTrip does not respond to a refund request that is due under their terms, email support@sponsoredtrip.app. We will contact the partner and, where needed, remove them from SponsoredTrip.
3. Complimentary seats from travel challenges
Complimentary seats have no cash value, so no refund applies. If a selected participant cannot travel, the seat may move to another date or go to a reserve participant selected by the jury, as set out in the Challenge Rules.
4. Brand partners and travel partners
Brand partners and travel partners who pay us for promotions, campaigns or listings:
- get a full refund if they cancel before the campaign or listing goes live;
- get no refund once it is live, because reach and results are indicative and not guaranteed;
- get a pro-rata refund if we cancel a live campaign or listing for reasons not caused by them.
A separate written agreement, if any, takes priority.
5. Duplicate or wrong payments
If you are charged twice or charged the wrong amount by SponsoredTrip, we refund the extra amount in full.
6. How to ask for a refund
Email contact@sponsoredtrip.app with the subject "Refund Request" and include:
- your name, business name (if any) and registered phone number;
- the Razorpay payment ID or invoice number;
- the reason for the request.
7. Refund timelines
- We reply within 48 hours.
- Approved refunds are processed within 7 business days.
- Refunds go back to the original payment method through Razorpay (UPI, card, net banking or wallet).
- Your bank may take a further 5 to 10 business days to show the amount.
8. Contact
SponsoredTrip Private Limited
N4-601, 6th Floor, Eros Sampoornam, I. A. Surajpur, Gautam Budh Nagar, Noida, Uttar Pradesh 201306, India
Email: contact@sponsoredtrip.app | support@sponsoredtrip.app
Website: https://sponsoredtrip.app
Grievance Officer: Pankaj Bhaskar, support@sponsoredtrip.app